Ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, please help

ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, help please, here is the transaction hash https://explorer.aeternity.io/transactions/th_F4k4sAbi37oCPDvbERJsAPHenbghMK2d1Jf5Z3YGd18yx6XvJ

Contact Customer Service

livechat them and asked them to approve your deposit manually.

1 Like

They will need your transaction id

2 Likes

I have the same problem.

Thank you very much, it helped, I love this community

2 Likes

Hello my issue is similar:

The transaction took place on April 14.
Eight days later I contacted the technical department and they did not offer me a solution. The transaction follows 23/1500 confirmations.

Thank you

Atached the transaction:

Hi @Efg, as mentioned earlier in another thread (The migration site is back!) , please copy paste your transaction hash th_2Hn… to aeknow.org and check your block confirmations there. It seems there is an issue with the display of block confirmations on gate.io