Ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, please help

[Volxend]

ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, help please, here is the transaction hash https://explorer.aeternity.io/transactions/th_F4k4sAbi37oCPDvbERJsAPHenbghMK2d1Jf5Z3YGd18yx6XvJ

[simo]

Contact Customer Service

[crypto_user]

livechat them and asked them to approve your deposit manually.

[inowhaveaename.chain]

They will need your transaction id

[Drumaka]

I have the same problem.

[Volxend]

Thank you very much, it helped, I love this community