Ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, please help

ae transfer to the get io exchange stuck, there are no new confirmations for 11 days, help please, here is the transaction hash https://explorer.aeternity.io/transactions/th_F4k4sAbi37oCPDvbERJsAPHenbghMK2d1Jf5Z3YGd18yx6XvJ

Contact Customer Service

livechat them and asked them to approve your deposit manually.

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They will need your transaction id

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I have the same problem.

Thank you very much, it helped, I love this community

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