Problem transferring AE

I have a problem transferring AE from ledger account to normal AE account?
The ledger device doesn’t receive request.
This is what I get:
image image

Any suggestions??

Hello. Looks like an issue with your PC to me. Maybe try a different PC? Could also be an issue with the Ledger device itself.

Hi Vlad,
I am still trying to sort this problem out.
I’ve emailed ledger support to get help but up to now everything they suggested doesn’t work.
They are now telling me that this is the link I should be using for the Ae wallet is:

Which I’m sure is incorrect, I have always used:
Any suggestions??

Hello Martin. Are you able to send other types of tokens using the Ledger device? Did you try a different PC?

I only have AE no other, I can send too ledger with no problems.
I tried other computer got same issue.
Is it true what they are saying that I should be using this link?

No, this is not the right link. Possibly try with a different cable. If everything else fails, you can try restoring your wallets in AirGap using the seed.

Thank you I will try.
Ledger are not too helpful in trying to solve this.

I had a similar problem and it turned out to be an issue with the Ledger device. I was able to connect to the Base aepp, but then I couldn’t sign transactions. It drove me mad!

Yea same issue, did they replace device for you?

No. I had another one.

Hey even i have been facing this same issues, is there any way to go wass through it? will it effect my wallet?

Not yet mate, still waiting on Ledger support to get back to me.
I been waiting since Jan :frowning:
This is their last email i received two days ago:

I just wanted to circle back to you regarding the Aeternity issue. I am sorry to inform you that I have no news yet from our developers regarding this case.

I have asked them again to look into it as soon as possible. I will let you know once I have more information.

Thank you for your patience.

Kind regards,

Ledger Support