Problem transferring AE

martin61 · January 15, 2020, 3:17am

Hi,
I have a problem transferring AE from ledger account to normal AE account?
The ledger device doesn’t receive request.
This is what I get:

Any suggestions??
Thanks

vlad.chain · January 15, 2020, 9:11am

Hello. Looks like an issue with your PC to me. Maybe try a different PC? Could also be an issue with the Ledger device itself.

martin61 · January 24, 2020, 8:59am

Hi Vlad,
I am still trying to sort this problem out.
I’ve emailed ledger support to get help but up to now everything they suggested doesn’t work.
They are now telling me that this is the link I should be using for the Ae wallet is:

https://feature-update-ledger-api-package.origin.aepps.com/#/

Which I’m sure is incorrect, I have always used:

https://base.aepps.com/
Any suggestions??

vlad.chain · January 24, 2020, 9:46am

Hello Martin. Are you able to send other types of tokens using the Ledger device? Did you try a different PC?

martin61 · January 24, 2020, 10:58am

I only have AE no other, I can send too ledger with no problems.
I tried other computer got same issue.
Is it true what they are saying that I should be using this link?
https://feature-update-ledger-api-package.origin.aepps.com/#/
Thanks

vlad.chain · January 24, 2020, 2:25pm

No, this is not the right link. Possibly try with a different cable. If everything else fails, you can try restoring your wallets in AirGap using the seed.

martin61 · January 24, 2020, 2:28pm

Thank you I will try.
Ledger are not too helpful in trying to solve this.

vlad.chain · January 24, 2020, 2:33pm

I had a similar problem and it turned out to be an issue with the Ledger device. I was able to connect to the Base aepp, but then I couldn’t sign transactions. It drove me mad!

martin61 · January 24, 2020, 2:52pm

Yea same issue, did they replace device for you?

vlad.chain · January 24, 2020, 3:17pm

No. I had another one.

brianwil2727 · April 17, 2020, 2:41am

Hey even i have been facing this same issues, is there any way to go wass through it? will it effect my wallet?

martin61 · April 17, 2020, 7:14am

Not yet mate, still waiting on Ledger support to get back to me.
I been waiting since Jan
This is their last email i received two days ago:

I just wanted to circle back to you regarding the Aeternity issue. I am sorry to inform you that I have no news yet from our developers regarding this case.

I have asked them again to look into it as soon as possible. I will let you know once I have more information.

Thank you for your patience.

Kind regards,

David
Ledger Support