Wallet AE in aepps not fund

ogastuc · December 11, 2022, 9:09am

hello i have restart my iMac and in aepps I have my balance to 0,00 and not the same adress, I have recovered with my phrase and is not right, please help me. thls

erik.chain · December 13, 2022, 12:56pm

Hey @ogastuc, are you referring to the Base æpp wallet? Can you try to recover your balance with the Superhero wallet instead?

You can download it here:
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Web wallet

ogastuc · December 16, 2022, 11:28am

hello, I cannot restore my wallet, where can help me in AE ?

erik.chain · December 16, 2022, 5:26pm

Hi @ogastuc, do you have your original wallet address?

wcx290663846 · December 29, 2022, 2:42pm

。
My ledger wallet can not show the AE balance, how to solve it.

wcx290663846 · December 29, 2022, 2:59pm

I need help please

erik.chain · December 29, 2022, 4:02pm

I believe there should be some updates coming soon with Ledger. In any case, do you have the seed phrase? You can use it to import your balance to Superhero wallet.

wcx290663846 · December 30, 2022, 3:35am

I have no seed short, in this case how to restore my AE balance with ledger wallet.

wcx290663846 · January 3, 2023, 11:35am

Hello, I cannot use the dialog window you sent me. I transferred from the GATE exchange wallet to the AE of LEDGER wallet. When I used the ledger wallet again, I found that the number of AE coins in the account was zero.

wcx290663846 · January 3, 2023, 11:37am

erik.chain · January 4, 2023, 6:50pm

@marco.chain do you happen to know how to recover the AE funds from the inaccessible ledger wallet? Or maybe a way to sort it out from within ledger?

marco.chain · January 9, 2023, 11:52pm

@wcx290663846 what’s the account that is missing funds? can you share the account id instead of a screenshot please?

also, if the Æ were stored on your ledger you initialized the ledger with a seed which you stored offline somewhere, right? maybe someone got access to the seed in whatever way. it’s very unlikely that sth. stole the funds directly from your ledger

ogastuc · February 7, 2023, 5:27am

hello this is my original address. ak_24YEmS5cVzAegy7rcWSbJGXFV2U4A7sMZPWMPmmJCqd2aEnh7G

erik.chain · February 7, 2023, 11:27pm

Hi @ogastuc, did you try to recover your wallet using your seed phrase in the Superhero wallet browser extension/mobile app?

ogastuc · February 8, 2023, 9:28am

hi Erik, my pb is a have create account AE in aepps and I have not a seed phrase for restore my wallet, I have transferred my token ae from AW to aepps , fews days later I have restart my Mac and I have not my original wallet with my token : I have a new address with a solde 0,00, its possible to recovered my token AE ? thanks a lot

erik.chain · February 8, 2023, 2:53pm

Sorry @ogastuc but you needed to store your seed phrase in order to recover your wallet in case you lose access to your wallet. Please be aware that holding a crypto wallet brings freedom and responsiblity at the same time, it’s not like a bank account where you trust the bank with your money, instead in crypto you are your own bank. Please let us know if you need help with anything else.