Withdrawal AE token from EIDOO Wallet

Dear Team!
Good day!

I have AE tokens in my EIDOO wallet.
and according to EIDOO team, AE token in EIDOO is frozen. so they told me that I need to contact to AE team for further support.

So, I would like to ask for your help or advise that if there is anyway to withdrawal my AE from EIDOO wallet ?

Your kind response would be very appreciated.