This is a test with 4 ae, I think the transaction is okay, but in gate.io I have only 23/1500 confirmations @crypto_user
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It looks like the issue with metamask, Try to use chrome on the desktop environment with metamask and then try to perform those steps from astor.network.
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Please check your confirmations on aeknow.org @Efg
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亲爱的Genievot先生，非常感谢您反复的回应和指导！我又开始尝试结合Google Chrome下载metamask网页版按astor.network步骤执行，但遗撼的是仍未成功。我想是否是metamask关联不到AE主网，所以现在，我打开网页版的metamask试着增加网络，如果这种方法正确，但表格的内容还需指导填写！另外，如果我要手动连接网站，那网站的正确地址应该是什么？Screenshot_20210420_103227_com.android.chrome|230x500
you need to reply in english so everyone could understand.
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u good. livechat them and tell them to approve your deposit.
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Exactly as @crypto_user said, you can either start a live chat or submit a ticket (usually works better) sending your transaction hash and the link to your transaction on aeknow.org , they should manually deposit within a day
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https://www.aeknow.org/address/wallet/ak_2KjS4uprAGjfSMjNG9vofAKitQaigvCcKMnodUzAHFS1SehTMn
i can’t access these…they show in my airgap wallet but i can’t send or do anything else…
the AE are still in my myetherwallet…0 help via email and still waiting…i am rly rly sad for spending 2.6eth and still waiting since 4 years…
Thank You!!!
I was able to migrate using metamask.
much appreciated!!!
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Please try again using AirGap, there are some issues with the block explorer I think, but it should work after you try a few times.
Did you try following the steps on https://www.astor.network/ ?