It looks like the issue with metamask, Try to use chrome on the desktop environment with metamask and then try to perform those steps from astor.network.
you need to reply in english so everyone could understand.
u good. livechat them and tell them to approve your deposit.
Exactly as @crypto_user said, you can either start a live chat or submit a ticket (usually works better) sending your transaction hash and the link to your transaction on aeknow.org , they should manually deposit within a day
i can’t access these…they show in my airgap wallet but i can’t send or do anything else…
the AE are still in my myetherwallet…0 help via email and still waiting…i am rly rly sad for spending 2.6eth and still waiting since 4 years…
I was able to migrate using metamask.
Please try again using AirGap, there are some issues with the block explorer I think, but it should work after you try a few times.
Did you try following the steps on https://www.astor.network/ ?